Note: Do not reply to or modify any conversations in your Gmail inbox after you've completed these steps, as this will break the Help Scout conversation link. You'll need to create a filter for each address that you want to forward to Help Scout, including the primary user address. Head over to Auto-forward From Google Workspace to Help Scout for the steps to set up general forwarding in Gmail instead. If you actually do want all email that comes to a Gmail inbox - email sent to all of the aliases that belong to that Google account and to the main address - to forward to a single mailbox in Help Scout, you don't need to use filters. if user makes a new address like or Using those on-the-fly style aliases do not allow you to filter your primary email separately. These are not the same as user created aliases using plus signs (+) or dots (.) in the address - e.g. Note: This is specifically for Google Workspace aliases that an administrator has assigned to a user.

Only forward the main email address to Help Scout, but not the aliases.

Only forward one (or more) of the aliases to Help Scout, but not the main user address.

Forward any one of the aliases to a different Help Scout mailbox than any other email address in the account.

Forward each email address to its own Help Scout mailbox.

You'll need to use filters to automatically forward email from Google Workspace accounts - even the main user address - if you want to split any of the email addresses out to separate Help Scout mailboxes. Note: This is not the same as Help Scout aliases, despite the similarity in naming! If you've got multiple user accounts at Google Workspace (or any email provider) that you want to forward into a single Help Scout mailbox, check out Forward Email Aliases to a Mailbox for the details on how that works. Google's help article on aliases is a great resource for learning more about what they are and how they work, if you're not already familiar with their feature: Google Workspace Admin Help: Give a user an additional 'email alias' address. This article will help you decide if you need to use filters, and will walk you through getting things set up if so. If you are using aliases (alternate email addresses) at Google Workspace to handle your group email addresses, you can split the email sent to each alias into different mailboxes at Help Scout using filters at Gmail. Auto-forward Google Workspace Aliases to Help Scout

Gmail treat as an alias